Each collection file is unique and we treat it as such. We understand that volunteer directors may only have a few minutes each month to decide what to do with a delinquent account and we provide the comprehensive information necessary for the Board to make informed and strategic decisions.

Our assessment collections staff works full time on collections and each staff member has a minimum of four years of experience working with association boards, homeowners, managers and other association professionals.

Additionally, our team members are well versed in:

*Real estate transactions, including knowledge of: escrow files, clear title requirements, recording requirements, foreclosure requirements, lender communication and document preparation;
*Analysis of internal and external property condition and value, understanding of territorial trends;
*Analysis of comparable property values including assessment of equity; *Accounting, banking, financial forecasts and creation of spreadsheets;
*Interface with the Department of Corporations, Secretary of State;
*Frontline customer service;

Fong & Fong collection attorneys each average over 30 years of experience in the industry. We ensure that the association is acting in compliance with governing documents and that all collection efforts meet Civil Code and Corporation Code requirements.

Additionally, all of our staff has been trained in facilitation techniques to maximize the best result for our association clients. We understand the importance of a firm hand along with flexibility when warranted in resolving collections issues. We do not subscribe to the “timeline” method whereby collection efforts are inflexible and identical in every case. We believe that a better result can be achieved when research, strategy and collaboration are part of the equation.